Useless app... waste of space
Unable to open app
Not just a useless app but one with a potential to miss your train or at least make one lost their temper... The main use for me was to be able to display all my tickets when travelling. Displaying your tickets (using a Thalys account) is totally unpredictable AND requires you to write the booking ref and name EVERY time you want to display them. When leaving the app, they disappear and you have to do this all over again. Can be a bit stressful at the gates or when having to show your tickets.
Update April 2022. I've used the "Add to my Wallet" button and it works with Google Pay!, so I'm adding two stars.
Doesn't open at all. Keeps displaying the "bienvenue chez thalys" animation. Backt to old school tickets I guess? Update 12/04 - I have the latest version. Still stuck in the animation. I have the latest android version.
Well now the Google Play option is just greyed out 😩.
Application très mal faite, n'enregistre pas les tickets déjà réservés il faut tout retaper manuellement
If the app does not start (keeps displaying loading animation on red screen), the solution is to clear the cache and data as the new version doe snot seem to cope vey well with cached data from previous one. For this go to Settings / Apps and find the Thalys app. You should then have an option to clear cache and app data. The app will then work. Thalys support was useless, all they did was to copy paste a "response" to my previous one star review blaming my Internet connection.
Just doesn't start. All I get is a loading screen saying bienvenue chez nous over and over. Have tries restarting, reinstalling, but nothing seems to work.
COMPLETELY USELESS Password doesn't work. I've been waiting over an hour for a password reset email, and nothing! I requested again from your website, and still nothing. Makes using your app or website pointless and extremely inconvenient. So the email finally arrived, and then the link sends me to an expired Web page. What is the point???